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Writer's pictureJennifer Keck

Case Studies vs. Customer Stories: Which Should You Choose?

Marketing is all about storytelling. But which approach should you use? Case studies or customer stories? Like most things in marketing, it depends! So let's compare: 


📌 Case Studies: Think of these as detailed blueprints of your wins. The client's problem, the solution, and the results matter most. Ideal for industries where data and analytics reign supreme, case studies showcase your expertise and effectiveness. Use them when you want to breakdown project details and results to provide concrete evidence of your capabilities. 


📌 Customer Stories: These are the heart and soul of your brand's journey. They share the obstacles clients overcame, the personal connections they made, and the transformations they experienced. Customer stories build trust and relatability, which helps you engage with potential clients more deeply. Use them when you want to create emotional connections and showcase the human impact of your work.


TLDR: If you're targeting data-driven decision-makers, opt for case studies. If you want to connect with your audience emotionally, try customer stories. 


Need help with a case study or customer story? Let’s work together


Case Studies vs. Customer Stories Infographic

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